| QUALITY POLICY
Pledge to meet the patients’ requirements
by offering expert ophthalmic care with
love and compassion through a committed
professional team.
We commit to achieve continual Quality
improvement to our Services through the
Quality Management System while complying
with all applicable regulatory requirements.
QUALITY OBJECTIVES
- To maintain the quality of ophthalmic
services in accordance with international
standards.
- Effective utilization of infrastructure
facilities including manpower.
- To ensure continued patients’
satisfaction.
- Ongoing care and concern for maintaining
high level of staff satisfaction and motivation.
Date: 20.05.05
DR. S.S. BADRINATH
PRESIDENT & CHAIRMAN
Quality Initiatives
Patients safety and well-being shall always
be our top priority. We shall strive for continuous
quality improvement and complying with the
international standards to implement quality
systems. We shall strive for maintaining high
level of staff satisfaction and motivation
always.
Quality has been the by word in our service.
All patients receive the same care at our
Hospitals. Trained professionals who have
the physical infrastructure readily available
to them render state-of-the art care.
To ensure quality, we earnestly follow systems
and procedures and are the first ISO
9002 certified Eye Hospital
in Asia. We have introduced TQM policies
and have been recently audited by
BVQI who have recommended re-certification
to us.
In the Jagdguru Sri Kanchi Chandrasekarendra
Saraswathi Nethra Nilayam, through the Jaslok
Community Ophthalmology Centre almost 10,000
cataract surgeries are performed totally free
of cost amounting to 50% of all cataract surgeries
done in the complex. The addition of the new
complex has made it possible to now offer
'walk in' services for cataract surgeries.
We have trained more than 300 Ophthalmologists
all over the country.
Thanks to innovative information technology
devices, expertise of Sankara Nethralaya would
be available to all service providers. Through
innovative telemedicine approaches, basic
facilities would be made available all over
Tamil Nadu. We shall continue to practice
"non-commercial" medicine. We shall
preach 'institutional practice' - as it results
in scientific practice and inculcates 'team
work' culture. We believe that collective
functioning yields better results. We shall
offer education that sharpens the analytical
mind, builds character and cultivates responsibility
in each individual for his or her work.
The concepts of Nethralaya are unique. Describing
it as a “privatized public sector"
would be apt. But perhaps the best description
of Sankara Nethralaya would be the "physical
perception of a divine will".
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